Privacy Policy
Last Updated: January 27, 2025
1. Introduction
Solstice Technology ("Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, industry, business requirements
- Account Information: Username, password, account preferences
- Communication Data: Messages, inquiries, support requests
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
2.2 Automatically Collected Information
We may automatically collect certain information about your device and usage, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referral sources
- Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags
- Location Data: General geographic location based on IP address
2.3 Third-Party Information
We may receive information about you from third parties, including:
- Business partners and service providers
- Social media platforms (when you interact with our social media content)
- Public databases and directories
- Referral sources and marketing partners
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Service Provision
- Provide, maintain, and improve our IT services
- Process transactions and manage your account
- Deliver customer support and technical assistance
- Customize and personalize your experience
3.2 Communication
- Send service-related communications and updates
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
- Notify you about changes to our services or policies
3.3 Business Operations
- Analyze usage patterns and improve our services
- Conduct research and analytics
- Detect, prevent, and address security issues
- Comply with legal obligations and regulatory requirements
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Consent: When you have given clear consent for processing
- Contract Performance: To fulfill our contractual obligations
- Legitimate Interests: For our legitimate business interests (balanced against your rights)
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing and billing
- Customer support and communication
- Analytics and marketing services
- IT infrastructure and security services
5.2 Business Transfers
We may share information in connection with mergers, acquisitions, or other business transactions.
5.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate fraud or security issues
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access, use, or disclosure
- Accidental loss or destruction
- Malicious attacks and data breaches
- Unauthorized alteration or modification
Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Employee training on data protection
- Incident response and breach notification procedures
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill our contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
8. Your Privacy Rights
8.1 General Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing based on consent
8.2 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
8.3 European Privacy Rights (GDPR)
If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to be informed about data processing
- Right of access to personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
9.1 Types of Cookies
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising (with consent)
- Preference Cookies: Remember your settings and preferences
10. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
- Other appropriate safeguards as required by law
11. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have provided an email address)
- Updating the "Last Updated" date at the top of this policy
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
14.1 Data Protection Officer
- Email: dpo@solsticetech.net
- Phone: Available through our contact page
- Address: Available through our contact page
14.2 General Privacy Inquiries
- Email: privacy@solsticetech.net
- Phone: Available through our contact page
- Website: https://solsticetech.net/contact
14.3 Regulatory Authorities
You have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights. Contact information for relevant authorities can be found on their respective websites.
15. Data Processing Records
We maintain records of our data processing activities as required by applicable privacy laws. These records include:
- Purposes of processing
- Categories of personal data processed
- Categories of recipients
- Data retention periods
- Security measures implemented