Privacy Policy

How We Collect, Use, and Protect Your Personal Information

Last Updated: January 27, 2025

1. Introduction

Solstice Technology ("Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, mailing address
Business Information: Company name, job title, industry, business requirements
Account Information: Username, password, account preferences
Communication Data: Messages, inquiries, support requests
Payment Information: Billing address, payment method details (processed securely through third-party providers)

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage, including:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, referral sources
Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags
Location Data: General geographic location based on IP address

2.3 Third-Party Information

We may receive information about you from third parties, including:

Business partners and service providers
Social media platforms (when you interact with our social media content)
Public databases and directories
Referral sources and marketing partners

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

Provide, maintain, and improve our IT services
Process transactions and manage your account
Deliver customer support and technical assistance
Customize and personalize your experience

3.2 Communication

Send service-related communications and updates
Respond to your inquiries and support requests
Send marketing communications (with your consent)
Notify you about changes to our services or policies

3.3 Business Operations

Analyze usage patterns and improve our services
Conduct research and analytics
Detect, prevent, and address security issues
Comply with legal obligations and regulatory requirements

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Consent: When you have given clear consent for processing
Contract Performance: To fulfill our contractual obligations
Legitimate Interests: For our legitimate business interests (balanced against your rights)
Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Website hosting and maintenance
Payment processing and billing
Customer support and communication
Analytics and marketing services
IT infrastructure and security services

5.2 Business Transfers

We may share information in connection with mergers, acquisitions, or other business transactions.

5.3 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Investigate fraud or security issues

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access, use, or disclosure
Accidental loss or destruction
Malicious attacks and data breaches
Unauthorized alteration or modification

Our security measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication systems
Employee training on data protection
Incident response and breach notification procedures

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill our contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Maintain business records for legitimate purposes

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

8.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for processing based on consent

8.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and how it's used
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

8.3 European Privacy Rights (GDPR)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Right to be informed about data processing
Right of access to personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

9.1 Types of Cookies

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand website usage
Marketing Cookies: Used for targeted advertising (with consent)
Preference Cookies: Remember your settings and preferences

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard Contractual Clauses (SCCs)
Adequacy decisions by relevant authorities
Certification schemes and codes of conduct
Other appropriate safeguards as required by law

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification (if you have provided an email address)
Updating the "Last Updated" date at the top of this policy

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14.1 Data Protection Officer

Email: dpo@solsticetech.net
Phone: Available through our contact page
Address: Available through our contact page

14.2 General Privacy Inquiries

Email: privacy@solsticetech.net
Phone: Available through our contact page
Website: https://solsticetech.net/contact

14.3 Regulatory Authorities

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights. Contact information for relevant authorities can be found on their respective websites.

15. Data Processing Records

We maintain records of our data processing activities as required by applicable privacy laws. These records include:

Purposes of processing
Categories of personal data processed
Categories of recipients
Data retention periods
Security measures implemented